Computers that
understand humans.
Computers that
understand humans.
Previous wave software has been automating human interactions. Current wave software is humanising digital interactions.
We build this technology to create great customer experiences.
Previous wave software has been automating human interactions. Current wave software is humanising digital interactions.
We build this technology to create great customer experiences.
01
Understanding great experiences
Our core product analyses 1000s of hours of customer interactions, to understand the language, behavioural, and emotional patterns that create great customer experiences.
See what we do for sales.
01
Understanding great experiences
Our core product analyses 1000s of hours of customer interactions, to understand the language, behavioural, and emotional patterns that create great customer experiences.
See what we do for sales.
We answer the question that every great business should be asking: 'how should I behave to convert this customer', 'ease their frustration', and ultimately build a great connection.
We answer the question that every great business should be asking: 'how should I behave to convert this customer', 'ease their frustration', and ultimately build a great connection.
02
Improving human behaviours
Once we understand the behaviours that create great experiences for your customers, we use this to measure interactions on an ongoing basis.
02
Improving human behaviours
Once we understand the behaviours that create great experiences for your customers, we use this to measure interactions on an ongoing basis.
Providing individual-level behavioural nudges that capture the moments which define an experience.
Providing individual-level behavioural nudges that capture the moments which define an experience.
03
Behaviourally-intelligent avatars
In parallel, we use this intelligence to create digital avatars trained on your best human behaviours.
03
Behaviourally-intelligent avatars
In parallel, we use this intelligence to create digital avatars trained on your best human behaviours.
Using our proprietary 'scenes' architecture to adapt behaviours intelligently based on user response.
Using our proprietary 'scenes' architecture to adapt behaviours intelligently based on user response.
04
Predictive modelling
Understanding causal behaviours allows us to predict the ROI of each interaction.
04
Predictive modelling
Understanding causal behaviours allows us to predict the ROI of each interaction.
Prioritising leads, suggesting next-best action, and routing digital | human based on ROI.
Prioritising leads, suggesting next-best action, and routing digital | human based on ROI.